Shipping policy

Shipping Policy – ChaCha Jewelry

We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation message once your order has been shipped.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

Local (South Africa): 2–5 business days

Remote areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

Delivery Issues

ChaCha Jewelry is not responsible for delays once the parcel has been handed over to the courier.

Please ensure your shipping address is correct, as we cannot be held responsible for incorrect deliveries due to wrong information provided.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order so we can assist you.

Contact Us

For any shipping-related queries, please contact us at:

Email: thecreativevirgo@gmail.com

WhatsApp: 0764872256